New subscription: You buy a 12-month subscription to Microsoft 365 Personal using the same Microsoft account as your Microsoft 365 Family subscription. You may also want to reach out to Microsoft Support for additional/further assistance. Current subscription: You have 6 months left on your Microsoft 365 Family subscription. Reference Unable to Log in to Microsoft 365 for a listing of different scenarios and the recommended solutions. If you are having trouble logging into your Microsoft 365 account, it may be due to several reasons. If you make the passwords the same, then you would log in with the same password, but the Technology Support Center recommends that you make your passwords different. Your personal Office Online account is separate from your Illinois State Microsoft 365 account, even though you might use the same email address to log in to both. If you normally log in with a different email address, then you would continue to use that.

You will only be asked to make this choice if your personal Office Online account is associated with your Illinois State email address.įor example, if you normally log in with your Illinois State email address, use that.To access your personal Office Online account, choose Microsoft account.If you are asked to select which account you want to log in with, do one of the following:.Personal Office Online Account To access your personal Office Online account, do the following:

Your personal OneDrive account is separate from your Illinois State Microsoft 365 account, even though you might use the same email address to log in to both. If you normally log in with a different email address, and then continue to use that. Personal OneDrive Account To access your personal OneDrive account, do the following:įor example, if you normally log in with your Illinois State email address, use that. To access your personal (non-ISU) OneDrive or Office Online account, log in as described below. To access your Illinois State University business account, log in as described above. The consumer and business versions of Office Online and OneDrive have separate login pages. If you already have an account for the consumer version of Office Online or OneDrive registered to your Illinois State email address, you can still use that account as you normally would. Microsoft offers consumer versions of Office Online and OneDrive as well as business versions. What happens if I already have a Microsoft account? If you are logging in from home, or not connected to ISUNet, you will need to authenticate and verify your log in using Multi-Factor Authentication (MFA)

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